Documentation Index
Fetch the complete documentation index at: https://docs.linkaiil.com/llms.txt
Use this file to discover all available pages before exploring further.
WhatsApp Integration
Integrating WhatsApp with LinkAI allows your custom agent to communicate directly with customers via WhatsApp, providing a seamless and efficient way to handle inquiries and automate responses. This guide will walk you through the necessary steps to connect your agent to a WhatsApp phone number, ensuring smooth and effective customer interactions.Why WhatsApp?
With over 2 billion active users globally, WhatsApp is a powerful channel for customer engagement:- Global Reach - Primary communication tool in Europe, Latin America, Africa, and Asia
- 24/7 Availability - Provide instant support without adding strain on your team
- High Engagement - Customers prefer messaging over phone calls
- Rich Media - Send images, documents, and location information
- Business Profile - Professional presence with verified business account
Before You Start
Delete Existing WhatsApp Account (If Applicable)
If you’re using the phone number with WhatsApp or WhatsApp Business:Disable Two-Step Verification (If Using Meta Developer)
If you previously used WhatsApp through Meta Developer for business:Login to WhatsApp Business Account
Navigate to your WhatsApp Business Account and login
Integration Steps
Navigate to Your Agent
Navigate to the agent you would like to integrate with WhatsApp in your LinkAI dashboard
Fill Business Information
Fill in the information for the Business profile (name, category, description)
Add Phone Number
Add a phone number. It is recommended to have only one associated number in this profile.
Post-Integration Configuration
Customize Your WhatsApp Bot
You can modify your WhatsApp bot styling or delete your phone number:- Click the “i” icon next to WhatsApp in your integrations dashboard
- Or navigate to the manage WhatsApp page directly
Update WhatsApp Settings
- Navigate to Profile settings
- Update your WhatsApp display name, profile picture, and business information
- Click the Save button
Messaging Limits & Billing
Free Tier: Your integration is active with 1000 free messages monthly.To send more than 1000 messages per month, add a payment method on your Meta billing settings.
Message Pricing
After the free tier, WhatsApp charges per conversation:- Service conversations - Customer-initiated within 24 hours
- Marketing conversations - Business-initiated promotional messages
- Utility conversations - Transactional updates (order confirmations, etc.)
Features & Capabilities
What Your WhatsApp Agent Can Do
Instant Responses
Answer customer inquiries 24/7 with context-aware responses
Order Management
Handle order tracking, status updates, and modifications
Appointment Booking
Schedule appointments and send automated reminders
Customer Support
Resolve common issues and escalate complex cases to humans
Proactive Notifications
Send order updates, shipping notifications, and reminders
Rich Media
Share images, documents, location, and product catalogs
Message Templates
For business-initiated conversations (outside the 24-hour window), you’ll need approved message templates:- Create templates in Meta Business Manager
- Submit for approval (usually takes 24-48 hours)
- Use approved templates for marketing and utility messages
Best Practices
Response Time
Response Time
Respond within minutes to maintain high customer satisfaction. LinkAI handles this automatically 24/7.
Personalization
Personalization
Use customer names and reference their specific orders or inquiries for a personal touch.
Clear CTAs
Clear CTAs
Provide clear next steps and action buttons when appropriate.
Respect Opt-Outs
Respect Opt-Outs
Honor customer requests to stop receiving messages and maintain compliance.
Human Handoff
Human Handoff
Set up clear escalation paths for complex issues that require human intervention.
Troubleshooting
Common Issues
Integration fails:- Ensure two-step verification is disabled
- Verify you’ve deleted any existing WhatsApp account on that number
- Check that your Facebook account has admin access to the business profile
- Verify your Meta billing is set up for messages beyond the free tier
- Check that message templates are approved for business-initiated messages
- Ensure the phone number is still connected in Meta Business Manager
- Check that the agent is active in your LinkAI dashboard
- Verify the integration is still connected
- Review agent logs for any errors
Need Help?
Contact Support
Our support team is here to help with WhatsApp integration issues
Next Steps
Train Your Agent
Upload your business data to improve response accuracy
Set Up Workflows
Create automated workflows for common customer requests
Monitor Performance
Track conversation metrics and optimize your agent
Add More Channels
Connect Instagram, Facebook, and other channels
Congratulations! You’ve successfully integrated your LinkAI agent with WhatsApp. Your agent is now ready to reply to all messages received through your WhatsApp Business account!