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Documentation Index

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Voice Agent

Your AI business partner can handle phone calls just like a human employee—answering customer inquiries, making outbound calls, and scheduling appointments 24/7.

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Natural Phone Conversations

LinkAI’s voice agent doesn’t sound like a robot. It conducts natural, human-like conversations:
  • Understands Context - Follows conversation flow and remembers what was said
  • Handles Interruptions - Responds naturally when customers interject
  • Emotional Intelligence - Detects tone and adjusts responses accordingly
  • Multiple Languages - Speaks your customers’ languages fluently

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Inbound & Outbound Calls

Inbound Calls

Answer customer calls 24/7. Handle inquiries, take orders, schedule appointments, and provide support without human intervention.

Outbound Calls

Make follow-up calls, appointment reminders, lead qualification calls, and customer check-ins automatically.

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What Voice Agents Can Do

Answer common questions, troubleshoot issues, check order status, and escalate complex problems to humans when needed.
Book appointments, send reminders, handle rescheduling, and confirm attendance—all via phone.
Call leads, ask qualifying questions, gather information, and route hot leads to your sales team.
Take orders over the phone, process payments, confirm details, and send confirmations.
Call customers after purchases, check satisfaction, request reviews, and identify upsell opportunities.
Call customers with appointment reminders, payment notifications, or important updates.

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Full Call Transcription

Every phone call is automatically transcribed and stored:
  • Searchable Transcripts - Find any conversation by keyword
  • Sentiment Analysis - Understand customer emotions and satisfaction
  • Action Items - Automatically extract tasks and follow-ups
  • Quality Assurance - Review calls to improve agent performance

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Seamless Integration with Text Channels

Voice conversations integrate with all other channels:
  • Customer calls you → Voice agent answers → Conversation saved to unified inbox
  • Customer texts on WhatsApp → Voice agent can call them back if needed
  • Full context maintained across voice and text interactions

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Human Handoff

When a call requires human attention:
1

AI Detects Complexity

Voice agent recognizes when a conversation is beyond its capabilities or requires human empathy.
2

Smooth Transfer

“Let me connect you with a team member who can help you better.” Natural handoff without frustration.
3

Full Context Provided

Human agent receives complete transcript and context before taking over.
4

Continuous Learning

AI learns from human interactions to handle similar cases in the future.

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Call Routing & IVR

Replace traditional phone trees with intelligent routing:
  • Natural Language IVR - “How can I help you today?” instead of “Press 1 for…”
  • Intent Detection - Understand what customers want and route accordingly
  • VIP Recognition - Identify high-value customers and prioritize them
  • Business Hours - Different behavior during and after business hours

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Performance Metrics

Track voice agent performance:

Average Handle Time

Monitor how long calls take and optimize for efficiency.

Resolution Rate

Track how many calls are resolved without human intervention.

Hang-Up Rate

Identify when customers hang up and improve those interactions.

Call Quality Score

AI-powered quality scoring based on conversation flow and customer satisfaction.

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Use Cases by Industry

Healthcare:
  • Appointment scheduling and reminders
  • Prescription refill requests
  • Basic medical questions (non-diagnostic)
Real Estate:
  • Property inquiry calls
  • Showing scheduling
  • Lead qualification
E-commerce:
  • Order status inquiries
  • Return and exchange requests
  • Product questions
Professional Services:
  • Consultation booking
  • Client intake calls
  • Follow-up and check-ins
Restaurants:
  • Reservation booking
  • Menu questions
  • Takeout orders

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Security & Compliance

Secure payment processing over the phone with PCI-compliant handling.
Healthcare-grade security for medical practices and health services.
All call recordings and transcripts encrypted at rest and in transit.

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Pricing

Voice agent usage is included in all LinkAI plans:
  • Starter - 30 calls/month
  • Growth - 100 calls/month
  • Scale - 300 calls/month
  • Agency - Unlimited calls
24/7 Availability: Your voice agent never sleeps, never takes breaks, and handles unlimited concurrent calls.

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Get Started

Set Up Your Voice Agent

Deploy your AI phone agent in minutes